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Volkswagen Group Australia has conceded it hasn’t been in a position to repair a technical challenge that has been bothering Skoda house owners, and says it’s nonetheless engaged on an answer.
Homeowners have been reporting on social media, together with on the AuSkoda Fb group, since way back to early final 12 months about points with the Journey Help function.
Autos such because the Skoda Octavia, Karoq, Kodiaq and Superb have been reported by house owners as affected by the difficulty, the place chimes sound and warning messages flash within the instrument cluster as steadily as each few seconds advising “Journey Help unavailable”.
Some – however not all – house owners have had their steering wheels changed as a consequence, although some have reported the difficulty has continued to happen.
“An preliminary answer didn’t succeed. A everlasting answer is being sought with the manufacturing facility for this challenge,” stated a spokesperson for Volkswagen Group Australia.
“In some situations, steering wheels have been changed.
“The model isn’t letting up on chasing this challenge to floor.”
Skoda says its Journey Help function combines lane-keep help, adaptive cruise management, visitors signal recognition and Visitors Jam Help to manage the accelerator, brakes and steering.
“I had the steering wheel changed on my Excellent just a few months in the past, however the Journey Help remains to be defective,” stated one proprietor on the AuSkoda Fb group.
The proprietor shared the response they acquired from their service supervisor, which they stated learn: “Within the spirit of transparency, on the first June 2022, the restore process for the fault detected in your automobile was up to date by the producer advising to ‘wait additional instruction’ from manufacturing facility”.
A Kodiaq proprietor posted they had been informed by their Skoda vendor they’d been instructed to not exchange their steering wheel.
“No clue when a repair is out there and suggested they’ve been ready 13 months for a repair and apparently changed steering wheels nonetheless have the difficulty reoccurring,” stated the proprietor.
“Finest they might do was disconnect one thing within the steering wheel. Nonetheless get the preliminary ping and warning lights on begin up and the warning lights now keep on continuously minus… the fixed pinging.”
Volkswagen Group Australia says that each it and its sellers “have been in all respects responsive” however wasn’t in a position to advise a timeframe for when a repair can be deployed.
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