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Midweek? Extra like mid-weak! Okay, horrible pun, however we’re a little bit low power on this warmth wave at this time, so it kinda made sense.
Oh! And excellent news, btw, we’re providing 15% off Disrupt tickets (excluding on-line or expo tickets) for you, our trusty Each day Crunch readers. Use promo code “DC” to claim your discount!
See you tomorrow! — Christine and Haje
Table of Contents
This week, Haje went deep with a founder who’s constructing digital license plates. He mused that constructing an easy-to-copy {hardware} product in an extremely tightly regulated trade the place winner-takes-all could be an utter nightmare, however when it really works, it really works, and it’s fascinating to see Reviver build a company, one license plate at the time.
Populus, the San Francisco–primarily based transportation knowledge startup, acquired its begin as shared scooter mania took maintain and cities tried to make sense of how infrastructure was being utilized by fleets of tiny automobiles. Now, Populus co-founder and CEO Regina Clewlow is repositioning the company to make the most of one other sizzling alternative: curbs and congestion, Rebecca writes. It’s a extremely good learn from the TechCrunch transportation desk with an undertone of “the facility of nice pivots.”
Raisin’ cash, raisin’ hell:
Picture Credit: THEPALMER (opens in a new window) / Getty Pictures
Giving customers higher service than they anticipated may actually save a software program startup. In a single examine, firms that spent 10% of yearly income on buyer success attained peak internet recurring income.
“Firms principally deploy two or extra buyer success archetypes,” in accordance with TC+ contributors Rachel Parrinello and John Stamos. “They normally differ by buyer phase, enterprise versus technical focus and gross sales movement focus: undertake, renew, upsell and cross-sell.”
Should you’re fascinated by optimizing income by way of CS, learn the remainder for a full overview of job design methodology, as a result of “firms mustn’t design their buyer success roles in a vacuum.”
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Social media and privateness don’t typically go hand in hand, particularly when kids can see quite a bit on the web already. Twitter got caught up in this when it reportedly tried to monetize grownup content material in an effort to compete with OnlyFans. It later scrapped this system when it was discovered that its system couldn’t “detect little one sexual abuse materials and non-consensual nudity at scale,” Amanda writes. In the meantime, California lawmakers wasted no time shifting forward to place in place statewide online privacy protections for children the place there are none on the federal stage, Taylor reviews.